Privacy Policy koin138

Koin138 collects your personal information only when it is required to provide platform services to you. We do not collect excessive data or data unrelated to the stated purpose.

The type of data collected depends on your interaction with the koin138 platform:

All data collection is done directly from you during the registration process, platform usage, or through communication with our support team. We do not purchase or obtain your personal data from third-party sources without your knowledge.

Personal data collected is used exclusively for legitimate purposes directly related to delivering koin138's services to you. We do not use your data for unrelated purposes without obtaining your consent first.

Your personal data at koin138 is used for the following purposes:

• Account Management — To create, verify, and manage your koin138 account, including required KYC processes.
• Transaction Processing — To verify and process deposits, withdrawals, and other financial transactions made through the platform.
• Platform Security — To detect, prevent, and investigate fraudulent activity, money laundering, or other security threats.
• Service Improvement — To analyse usage patterns and improve platform features, user experience, and technical performance.
• Communications — To send important account-related notifications, security updates, and relevant promotional information (with your consent).
• Legal Compliance — To fulfil legal obligations and reporting requirements to the relevant authorities.

Koin138 does not sell, rent or trade your personal data to any third party for their own commercial purposes. This is an absolute commitment we have never compromised on.

However, in the following limited situations, some data may be shared with certain parties:

• Technical Service Providers — Companies that help us operate the platform, process payments, or provide technical infrastructure. They are bound by strict confidentiality agreements.
• Game Providers — For technical purposes necessary to deliver games on the platform, providers such as Evolution Gaming and Pragmatic Play may receive limited technical data.
• Authorities — When required by law, court order, or a legitimate investigation by a Malaysian law enforcement agency.
• Fraud Prevention — With industry bodies or networks aimed at preventing financial fraud and protecting users, within the limits permitted by law.

Koin138 continuously invests in the latest security infrastructure to ensure your personal and financial data is always protected at the highest level. Our security approach is multi-layered — no single point of failure can compromise the entire system.

The technical security measures we employ include:

• 256-bit SSL/TLS encryption for all data communications between your device and koin138 servers.
• At-rest encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• Intrusion detection system (IDS) and anomaly monitoring operating 24/7.
• Network segmentation and system architecture that minimises the risk of unauthorised access.
• Regular security audits by independent third-party experts.

The koin138 platform uses cookies and similar tracking technologies to enhance user experience, ensure session security and analyse platform performance. By using the koin138 platform, you consent to the use of cookies in accordance with this policy.

Types of cookies used by koin138:

• Essential Cookies — Required for core platform functions such as login sessions, security, and basic preferences. These cookies cannot be disabled.
• Performance Cookies — To collect information on how users interact with the platform, helping us improve speed and usability.
• Functional Cookies — To save your preferences such as language, preferred betting limits, and display settings.
• Analytics Cookies — Helps us understand aggregated and anonymised usage patterns for platform improvements.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the koin138 platform. For more information, refer to your web browser's documentation.

Koin138 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active Account Data — Retained for as long as your account is active and for a defined period after it is closed.
• Financial Transaction Data — Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• Security Logs — Retained for 12 months for security incident investigation purposes.
• KYC Data — Retained for the duration specified by applicable anti-money laundering (AML) requirements.

When data is no longer needed and there is no legal obligation to retain it, koin138 will delete or anonymise the data using secure and irreversible procedures.

As a koin138 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:

The koin138 platform is for adult users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

If we find that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their children have registered an account at koin138 are encouraged to contact our support team immediately.

Koin138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When there are material changes to this Privacy Policy, we will notify you via:

• Notifications displayed within the koin138 platform when you log in.
• Updates to the "Updated" date displayed at the top of this page.

We encourage you to review this page regularly to stay informed about how we protect your personal data. Continued use of the platform after any Privacy Policy changes take effect will be considered acceptance of the updated terms.

If you have any questions, concerns or complaints regarding how koin138 handles your personal data, we encourage you to contact us directly.

Koin138's dedicated support team is available 24 hours a day, 7 days a week to assist you with any privacy-related issues. You can reach us through the platform — via live chat, email or the in-platform inquiry form.

We are committed to providing a complete and satisfactory response to every privacy inquiry within the designated timeframe. Your satisfaction and trust are koin138's top priorities.